360 Feedback

In Sospes, the 360 Feedback alerts can be sent out when a Corrective/Preventative Action is assigned, when an Investigation is assigned or a Report (Incident/Close Call/Observation) is closed.

360 Feedback

In Sospes, the 360 Feedback alerts can be sent out when a Corrective/Preventative Action is assigned, when an Investigation is assigned or a Report (Incident/Close Call/Observation) is closed. You also have the option to customize the email templates that are sent for the 360 Feedback alert through accessing the 360 Feedback page through System Configuration.

Why 360 Feedback?

Some of the benefits of 360 feedback include transparency, increased communication, and better insights. When leaders participate enthusiastically in 360 feedback assessments, employees also see why they should participate.

In Sospes, you can customize the email templates that are sent for the 360 Feedback alerts. Each alert includes a preset top section followed by a customizable bottom section. To enable these alerts, go to the System Configuration screen under the Admin menu.

Navigating to System Configuration

  • To navigate to the 360 Feedback page, click Admin at the top of the page.
  • Along the left-hand side of the page, click System Configuration.
  • A page will appear with a list of options:
    • Investigation Tabs
    • Logo
    • Observation Goals
    • Observation Tagging
    • Risk Matrix Descriptions
    • 360 Feedback
  • Click 360 Feedback and a page will open 360 Feedback.

Default 360 Feedback Messages

When the 360 Feedback alerts are activated, specific notifications will be sent with an automated email. There are three automated default messages:

  1. Corrective/Preventative Action Assign Message: “A corrective/preventative action has been created and assigned from your [Report Type] report (Report #) that you submitted on [Date]. Thanks to your contribution, the workplace is on its way to be safe and better for everyone.”
  2. Investigation Assign Message: “An investigation has been initiated from your [Report Type] report (Report #) that you submitted on [Date]. Thanks to your contribution, the workplace is on its way to be safe and better for everyone.”
  3. Report Close Message: “The [Report Type (Report #) that you submitted on [Date] has been closed. Your report and contribution makes work safer and better for you and your coworkers. As a result of your report, the following was completed: [X] Corrective/Preventative Actions [X] Investigations.”

Custom 360 Feedback Messages

Under each of the automated messages, you have the option of adding your own customized message.

1. Corrective/Preventative Action Assign Message

  • To add your own message to the Corrective/Preventative Action Assign Message, click below the default message on the watermark text, “THANK YOU FOR YOUR CONTRIBUTION.”
  • Enter your own custom message. For example, “You Rock! Thank you for your contribution.”
  • Once you have you have added your custom message, click Save at the bottom of the page.
  • Corrective/Preventive Actions are important collaborative improvement tools used to prevent unwanted events from occurring or recurring. To learn more about Corrective/Preventative Actions, click here.

2. Investigation Assign Message

  • To add your own message to the Investigation Assign Message, click below the default message on the watermark text, “THANK YOU FOR YOUR CONTRIBUTION.”
  • Enter your own custom message. For example, “Awesome! Thank you for your contribution.”
  • Once you have you have added your custom message, click Save at the bottom of the page.
  • An investigation is a crucial part of maintaining safe workplace practices. For more information on conducting investigations using the 5 Whys Analysis, click here.

3. Report Close Message

  • To add your own message to the Report Close Message, click below the default message on the watermark text, “THANK YOU FOR YOUR CONTRIBUTION.”
  • Enter your own custom message. For example, “High Fives all around! Thank you for your contribution.”
  • Once you have you have added your custom message, click Save at the bottom of the page.
  • Once you have gathered all the information for a report—including witness reports, investigations, cost summaries, and any required regulatory reports—and no further action for the report is needed, you can close the report. For more information on closing a report, click here.