Users on older mobile devices may receive a message stating new app will not work with devices and to contact the developers
Overview
To ensure the highest level of security for all users, our platform now requires compatibility with TLS 1.3, the latest industry-standard security protocol. This update may affect older devices running outdated operating systems.
What is TLS 1.3?
TLS 1.3 is a security protocol designed to protect your data during online communications. It offers faster performance and stronger security compared to its predecessor, TLS 1.2. However, TLS 1.3 does not support older devices and operating systems, such as Android versions prior to Android 10 (released in 2019).
Why is my device no longer supported?
If your device is running an older version of Android, it may not support TLS 1.3. For example:
- Devices like the Samsung Note 8, which stopped receiving updates after Android 9 (2018), cannot upgrade to Android 10 or newer.
- Many older devices may no longer receive operating system updates from their manufacturers, which limits their ability to support the latest protocols.
How does this affect me?
If your device is running an operating system older than Android 10, you may experience issues connecting to secure services, including ours. This change may also affect other applications as TLS 1.3 becomes widely adopted.
What can I do?
To ensure compatibility, we recommend:
- Updating your device's operating system: Check if your device can be updated to Android 10 or newer.
- Upgrading to a newer device: If updates are no longer available, consider upgrading to a device that supports modern security standards.
- Checking with your device manufacturer: They may have guidance or tools for extending support.
Why is this happening?
This change is part of the natural evolution of technology and security standards. As new technologies emerge, older devices may no longer meet the requirements for secure communications.
If you have further questions or need assistance, please contact our support team.